Over 600 complaints against telecom services in H1: TRA

August 24, 2021

As many as 671 complaints against telecom services were reported in the first half of 2021, according to the Telecommunications Regulatory Authority (TRA).

TRA said it recovered RO136,000 to subscribers in the first half of 2021.

Regarding fixed telecommunication services, the data issued by the authority indicated that the number of complaints received regarding billing and financial obligations was at a rate of 906 complaints per 100,000 subscribers, and with regard to service quality and technical problems it was at a rate of 3,122 complaints per 100,000.

The total number of grievances that were filed with the authority in relation to fixed telecommunications service was 357 during the first half of the year, and RO17,000 was returned in favour of consumers.

TRA said the total billing complaints and financial obligations for mobile telecommunication services was at a rate of 1,062 complaints per 100,000 subscribers, and technical complaints were at a rate of 2,263 complaints per 100,000 subscribers.

The data also indicated that the number of grievances filed with TRA about mobile telecommunications services amounted to 314 grievances during six months of 2021 at a rate of 15 grievances per 100,000 subscribers, which resulted in the recovery of RO119,000 in favour of consumers.

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