Majority of users satisfied with telecom services

April 11, 2022

Muscat – The Telecommunications Regulatory Authority’s (TRA) survey on the satisfaction of users of fixed telecommunication services has revealed that 70 per cent of people in Oman are satisfied with the fixed-line telecommunications services, while 52 per cent of them are not satisfied with the prices of fixed-line Internet services.

The statistics showed that 65.4 per cent of the participants agreed that the quality of service – in general – provided by the service provider is always excellent, and that 84.5 per cent of the respondents agreed that the branch offices of their service providers are located in appropriate places.

While 74.2 per cent of participants said that their service provider takes an active role in solving users’ problems, 86 per cent agreed that their service provider is always ready to help.

As for the results of the ‘Satisfaction of Mobile Telecommunication Services Beneficiaries survey, 73 per cent of individuals in Oman are satisfied with the mobile telecommunication services, while 45 per cent of
them are not happy with the prices of mobile Internet services in general.

The results showed that 50 per cent Omanis and 90 per cent of expatriates agree that the service quality in general is excellent.

The governorates of North Sharqiyah had the highest percentage of dissatisfaction with the prices of mobile Internet services at 62 per cent, followed by 50 per cent each in the governorates of Dhofar and Dhahirah.

TRA stated that the two surveys aimed to provide statistical indicators about the satisfaction of users of fixed and mobile telecommunication services which contributes to the formulation of legislative and regulatory frameworks.


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